RETURNS AND REFUND POLICY

Buyer has the right to return ordered goods without stating any reasons. Provider is obligated to offer an exchange of goods or refund.

The buyer can exchange the goods only for exactly the same item, in which he can choose a different size and/or color. If the provider is not in a state to deliver replacement goods within thirty (30) days of receipt of the returned goods, he is committed to refund. 

Returned merchandise has to be unused and undamaged, therefore exactly as new - with original packaging. Copy of the receipt has to be added to the package, which has to be sent within fifteen (15) days from receipt, in that the buyer himself covers the direct shipping costs of the returned goods. After this period the return is not possible.

All returns should be addressed to:

C.H.I.V.A.V.A., Rudl Boštjan s.p.
Spodnja Polskava 123,
2331 Pragersko
Slovenia

The refund will be made the same way the buyer chose to purchase the goods, either it will be credited back to the credit card that was used to purchase the goods or it will be wired to the buyer’s bank account. The refund will be made as soon as possible, but no longer than thirty (30) days after receipt of returned goods.

When the buyer returns an entire order he will be refunded the price of the item paid at the time of purchase, and the delivery charge. When he returns less than the entire order he will be refunded just the price of the items returned.


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